Frequently asked questions

How does it work?

Answer a few quick questions about your child — their name, what they look like, and what they love. We write a one-of-a-kind 40-page story starring them and illustrate every page in the art style you choose.

Can I see it before I pay?

Yes. You get a free preview of the cover and the full story before checkout. You only pay once you're happy with it.

How long does it take?

The story and cover preview are ready in a couple of minutes. After you order, the full set of illustrations is generated — this usually takes a few minutes, and your book page fills in as each page finishes.

What formats can I get?

Digital PDF ($19), Softcover + PDF ($39), and Hardcover + PDF ($54). Every option includes the print-ready digital PDF, and printed books ship free within the US.

How personalized is the book really?

Very — your child is the hero on every page. Their name, appearance, and the things they love are woven through the whole story.

What ages is it for?

It's designed for young children, roughly ages 2–8. You pick the age during creation so the vocabulary and tone fit.

How is my book delivered?

Digital PDFs are available to download right after they're generated. Printed books are made to order and shipped to you — see our Shipping page for details.

Something's wrong with my order — what do I do?

Reach out to customersupport@onceuponly.com with your order number and we'll make it right.

Still have a question? Get in touch →